Online businesses need customer service they can truly rely on
Brands That Put Trust In Us
ProblemResponse quality and complaints rise as chat volume increases
Chat and complaint volumes spike drastically during campaigns or promotions
Too much time, effort, and money spent answering repetitive questions
Hard to find or build a team that's ready 24/7 year-round
Customer complaints are poorly identified and solutions lack structure
SolutionVelaCX is here to support your business growth
Use CasesVelaCX usage across various industries
Feel as a Business OwnerChanging how Business Owners operate every day
High Chat Volume
Pak Ariadi
Managing Director of Clevia
“With AI and human agent support from VelaCX, Clevia can deliver faster and more organized customer experiences. Going forward, VelaCX will continue to be a strategic partner in strengthening and growing the Clevia data ecosystem.”
Staff Cost Efficiency
Bu Rina
Store owner on Lazada, Home Appliances
“Orders and chats go up but I don't need to hire more staff. My existing team can focus on processing orders, because chat is already handled by VelaCX.”
Reliable Chat Response
Pak Budi
Multi-platform store owner (Shopee, Lazada, Amazon)
“Chat responses are now faster and more consistent, complaints from wrong info or slow responses have decreased. Thanks to AI support from VelaCX and their chat agents who really help.”
Impact NumbersCut the Busywork, Drive Bigger Outcomes.
VelaCX takes care of the repetitive, from reminders to complex workflows, so your team can focus on impact.
inbound automation
faster response times
average chat metrics (CRR, CRT & CSAT) improvement within 30 days
lower cost per ticket over time
PricingSimple, Transparent, Built for Scale
No hidden fees. No surprises.
Lite
- VelaCX AI chat responder
- Human agents (Shared, limited hours)
$6 per 100 additional chat replies
Advanced
- VelaCX AI chat responder
- VelaCX Human agents (Shared)
- Monthly chat report (Basic)
$6 per 150 additional chat replies
Business
- VelaCX AI chat responder
- VelaCX Human agents (Shared)
- Monthly chat report (Plus)
- Escalation & Complaint report
$6 per 200 additional chat replies
Enterprise
- VelaCX AI chat responder
- VelaCX Human agents (Dedicated)
- Monthly chat report (Advanced)
- Escalation & Complaint report
- Partnership PIC
$6 per 300 additional chat replies
Register for a demo and simplify your online business customer service with VelaCX
Partners who accompany us
Frequently Asked Questions
Got questions? We've got answers! Here's the scoop to ease your mind.
Purchasing AI tools is easy, but optimizing them for true effectiveness requires expertise, from prompting, tuning, workflow, to integration and quality assurance. VelaCX delivers AI-based CX/CS solutions, complete with structured SOPs, our experienced agents, omnichannel integration, and customizable retail playbooks through our no-code lab. As a result, you don't just get reliable CX/CS services, but solutions with a real impact on your online business.
It only takes 1-3 days for most of our clients. This depends on the variety or number of chat channels you need to integrate and the complexity of your workflow. There's no technical work required.
If needed, cases are escalated to our expert human agents through our human-in-the-loop console, which provides full conversational context. Our agents refine AI responses, allowing the system to continuously learn and improve.
We focus on the retail and e-commerce industries, where responsiveness, accuracy, and volume capabilities are critical. VelaCX can also be used in other industries; let's talk to us!
Not entirely true. VelaCX handles the tedious aspects of customer service. AI handles repetitive or general questions, our professional agents handle sensitive and complex cases, while your customer service team can focus on other matters.
We provide 4 packages according to your business scale: Lite – $30/month 200 chat replies, 1 channel, AI responder. Advanced – $80/month 700 chat replies, 1 channel, AI + Human (shared), monthly report. Business – $400/month 5,000 chat replies, 3 channels, AI + Human (shared), escalation & report. Enterprise – $1,000/month 12,000 chat replies, 10 channels, AI + Human (dedicated), full reporting + PIC. Transparent, measurable, no hidden fees.
Absolutely. With guardrails, chat tone settings, forbidden word lists, audits, and secure infrastructure, VelaCX is designed to ensure the security of your online business and compliance. We prioritize privacy through compliance systems, secure integrations, and transparent audit logging. Your data is safe with us.
We use an AI + Human in the loop model. If the AI gives an inaccurate answer: - Human agents will correct & escalate if needed - The system will learn from those corrections to prevent the same mistakes - You get reports and transparency on those cases Our goal is not just automation, but maintaining service quality and accuracy.